Our Commitment to Privacy

Jubilee Budget Advisory Service is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.

We collect, use, store, and protect personal information in accordance with the Privacy Act 2020.

We understand that many people who contact us are experiencing financial stress or personal challenges. Protecting your privacy and maintaining your trust is important to us.

Information We Collect

We may collect personal information when you:

• Contact us through our website, phone, email, social media, or in person

• Attend a financial mentoring appointment or programme

• Register for MoneyMates, SuperSkills, workshops, or events

• Request information or support

• Complete referral, consent, or assessment forms

Information collected may include your name, contact details, financial information, referral information, and any other information necessary to provide our services.

Why We Collect Information

We collect personal information to:

• Provide financial mentoring and support services

• Contact you regarding appointments, programmes, and services

• Respond to enquiries

• Support referrals and advocacy on your behalf

• Improve our services

• Meet reporting requirements for funders and service partners

Where information is used for reporting purposes, personal identifying information is removed unless you have provided consent.

Who May Receive Your Information

Your information may be accessed by authorised Jubilee Budget Advisory Service staff and volunteers who require it to provide services and support.

We will not sell, rent, trade, or share your personal information with third parties without your consent unless:

• Required or authorised by law

• Necessary to prevent or lessen a serious threat to someone’s health or safety

• You have requested us to work with another organisation or service provider on your behalf

Your Privacy Rights

When we collect personal information from you, we will take reasonable steps to ensure you understand:

• Why we are collecting the information

• How it will be used

• Who may receive it

• Whether providing the information is voluntary

• The consequences of not providing the information

• Your right to access and correct your information

You may choose not to provide requested information. However, if we do not have sufficient information, we may be unable to provide some services, support, or advocacy on your behalf.

Confidentiality

Your personal information will be treated as confidential and stored securely.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. While we work hard to keep information secure, no electronic system can be guaranteed completely secure.

Website Use and Cookies

Our website may use cookies and analytics tools to help us understand how visitors use the site and improve the information we provide.

Cookies do not generally identify you personally but may collect information about your device, browser, IP address, and website usage.

You can choose to disable cookies through your browser settings.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe information is inaccurate, incomplete, or out of date.

To make a request, please contact our Privacy Officer using the details below.

External Links

Our website may contain links to other websites. Jubilee Budget Advisory Service is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our services.

Any changes will be published on this page and will take effect immediately upon publication.

Privacy Officer Contact Details

Privacy enquiries, requests for access, or requests to correct personal information can be directed to:

Privacy Officer
Jubilee Budget Advisory Service
23A Forth Street
Invercargill 9810

Phone: 03 214 0942
Email: info@jubileebudget.co.nz